Support

Write to support@essentio.pro about the Public API, an OAuth app or an AI assistant connected to Essentio. We answer within two working days, Cyprus time.

Write to us

Email support@essentio.pro. Say which Business it is about, what you did, and what Essentio answered — for an error, its type, its message and, for a Refusal, its code. We answer within two working days, Cyprus time.

Never send an API key, an access token or a password: nobody at Essentio asks for one. If you sent one by mistake, revoke it — an API key under Settings → API Keys, an assistant's access as below — and create another.

Disconnect an AI assistant

An AI assistant — Claude, ChatGPT or another — reaches your Business as a Connected app, so you take its access away in Essentio:

• You connected it: open Profile → Apps in Essentio and disconnect it.
• Someone in your Business connected it: the Owner or an Admin revokes it under Settings → API Keys.

It stops at once: its next request is refused, and it reads and changes nothing more. Remove the connector in the assistant's own settings too, so it no longer offers Essentio's tools. AI assistants (MCP) says more.

Guides and policies

• AI assistants (MCP): connecting Claude or ChatGPT, and every tool the assistant can use.
• Errors and Refusal codes: what each error and each Refusal means, and what to do about it.
• Privacy Policy: what Essentio keeps about you and your Clients, and why.
• Terms of Service: the terms you use Essentio, its API and its MCP server under.